Whether a business is small or large, it is unlikely that every support issue relating to IT
infrastructure can be addressed and resolved internally.
Titian Technologies compliments the support facilities that already exist within a business, if any,
providing skills and resources that are too costly to maintain internally on a full-time basis, but
are nevertheless essential to the smooth running of the business.
For those smaller clients who do not rely on high availability of their IT systems, Titian provides
and entry-level support contract which is designed around providing support services as and
when requested.
By providing on-site IT support contracts, we allow you to manage your IT needs in an
affordable way, and reduce downtime to as little as possible.
Although it is unfeasible to foresee every possible problem before it occurs, Titian has
implemented a service whereby many issues can be addressed before they become a problem.
The effectiveness of monitoring proved itself in a number of situations where potentially
catastrophic problems have been avoided. However, the main purpose of the service is to
maintain the efficiency of the IT systems being monitored.
As an all-encompassing IT infrastructure company, Titian assumes responsibility with most of its
contractual clients for the design, implementation and maintenance of their connectivity to the
Internet. This role involves ongoing consultation and support so that the critical areas of
performance, reliability, security and functionality are constantly addressed as the nature of the
Internet changes on a daily basis.